Booking Terms

GENERAL BOOKING TERMS

We have the following general terms and conditions to ensure that we can provide the best service to all of our guests:

B&B POLICY 
Prices are per room per night and include breakfast.
Prices are based on a maximum of 2 adults sharing a room and include all taxes.                   Check-in is available between 16:00 and 18:00 (unless by prior agreement with the owners).
Check-out is available between 08:00 and 10:00.
Arden House is exclusively for adults - sorry, we do not accommodate children under 18 years.
We regret that Arden House is not suitable for pets.
For the comfort of all house guests, and in accordance with Scottish Law, we are a non-smoking residence. Smoking in the room or on the premises will render you liable to a charge to cover the cost of cleaning the room plus any revenue lost if we are unable to let the room. 
Groups are accepted up to a maximum of 4 people. Sorry, no wedding parties, stag or hen groups. 
Wireless internet is available and is free of charge.
Parking for all guests is available on site and is free of charge. Cars are parked at the owner's risk.
We do not accept responsibility for guest's personal possessions.  
Guests must inform the proprietors of any dietary requirements or allergies at the time of making the reservation.
 
STUDIO - SELF-CATERING POLICY
Prices are for the apartment, per night on a self-catering basis.
Group size is limited to a maximum of 2 adults.                                                                     
All guests must be 18 years or over.
Sorry, no pets.
Check-in (via key safe) is available from 16:00 until 21:00 on arrival day. 
Check-out is by 10.30am on day of departure. 
Price includes bed linen, towels, gas and electricity. 
The Studio is rented for private holiday purposes only and shall not be sub-let.
The tenant shall be responsible for the repair or replacement of any breakages, loss or damage and shall leave the property in a clean, neat and tidy condition. 
For the comfort of all house guests, and in accordance with Scottish Law, we are a non-smoking residence. Smoking in the apartment or on the premises will render you liable to a charge to cover the cost of cleaning the apartment plus any revenue lost if we are unable to let the unit. 
Parking for all guests is available on site and is free of charge. 
Cars are parked at the owner's risk. 
We do not accept responsibility for guest's personal possessions.
 
B&B/SELF-CATERING PAYMENTS
All bookings must be guaranteed by a valid payment card - please note that the card must be valid until the time of departure. 
We accept the following payment cards: Maestro, Visa and MasterCard.
A deposit equal to the value of the first nights stay will be automatically charged at the time of making the reservation.  The balance of all stays will be automatically charged (from the card provided at time of making the reservation) 14 days prior to check-in date.
A non-refundable deposit (equal to 50% of the total cost) may be required for block bookings and long stays at the time of making the reservation.  
 
B&B/SELF-CATERING CANCELLATION
A small family business is clearly affected by cancellations and as such we would ask for your understanding and consideration of our policy: 
If a guest requires to cancel a reservation, for any reason, they must notify the proprietors by telephone or email;
The deposit equal to the value of the first nights stay will be refundable if the cancellation is made 15 or more days prior to check-in date. The deposit plus payment balance will be non refundable if cancellation is made in the 14 days prior to the date of arrival.  We will, however, always endeavour to re-let the room/apartment and will offer a pro-rata refund if we manage to get the dates partially or fully filled;
In the event of a no show or booking reduction (after arrival date) no refund will be given and the full cost of the booking will be retained.

We suggest that guests ensure that they have cancellation insurance to cover the above.