Booking Terms

We have the following terms and privacy policy to ensure that we can provide the best service to all of our guests.

B &B Policy                                                                                                                                     

Prices are per room, per night for bed and breakfast.
Prices are based on a maximum of 2 adults sharing a room and include all taxes.
To ensure that we are available to welcome you check-in is strictly available between 16:00 and 19:00, unless by prior agreement. Please note that we do not have a permanent reception.  Check-out is available between 08:00 and 10.30.
Arden House is exclusively for adults and as such, we do not accommodate babies, children under 16 years or pets. 
For the comfort of all house guests, and in accordance with Scottish Law, we are a non-smoking residence. Smoking in the room or on the premises will render you liable to a charge to cover the cost of cleaning the room plus any revenue lost if we are unable to let the room. Groups are accepted up to a maximum of 6 people. No stag or hen groups.
Wireless internet is available and is free of charge.
Parking for all guests is available on site and is free of charge. Cars are parked at the owners risk.
We do not accept responsibility for guests personal possessions.
Single occupancy is charged at the room rate, less £10 per night.

Studio (Self-Catering) Policy

Prices are for the apartment, per night for self-catering (breakfast not included)
Group size is limited to a maximum of 2 adults.  Arden House is exclusively for adults,  all guests must be 16 years or over.  Sorry, no pets.
Check-in is available from 16:00 until 21:00 on arrival day (for security purposes please inform us in advance if you intend arriving after 21:00). Entry is by key safe. Check-out is by 10.30am on day of departure.
Price includes bed linen, towels, gas, electricity and logs.   Although gas and electricity are included in the property rental we request that they are not overused. Should overuse become evident we reserve the right to ask for payment to help cover the costs of excess use.  
The Studio is rented for private holiday purposes only and shall not be sub-let. The guest shall be responsible for the repair or replacement of any breakages, loss or damage and shall leave the property in a clean, neat and tidy condition.

B &B  and Self-Catering Payments

A valid credit/debit card is required to guarantee all B&B and Self-Catering bookings.

 All B&B guests will be charged a prepayment of the first night at the time of reservation.  The payment balance will be charged on the day of arrival.  

Self-catering guests will be charged a non-refundable payment of 50% of the total price (using the card details provided) within 24 hours of making the reservation.  The balance will be debited from the card provided 14 days prior to the arrival date. 

We accept payment by cash (Pounds Sterling) and the following cards: Maestro, Visa and MasterCard.  

B &B and Self-Catering Cancellation

A small business is clearly affected by cancellations and as such we would ask for your understanding and consideration of our policy:

If a guest requires to cancel a reservation, for any reason, they must notify the proprietors by telephone or email.  

B&B bookings may be cancelled free of charge until 14 days before arrival date.  If a B&B booking is cancelled in the 14 days before arrival then the prepayment of the first night will be retained.  In the event of a no show or booking reduction (after arrival date) no refund will be given and the full cost of all bookings will be made.

The deposit payment taken at the time of booking for the self-catering apartment is non-refundable. Additionally, there is no refund of the balance of payment for self-catering bookings if cancelled in the 14 days prior to arrival.   

We suggest that guests ensure that they have cancellation insurance to cover the above.

We reserve the right to amend these terms and conditions at any time.