Booking Terms

B & B Policy
Prices are per room per night for bed and breakfast.
Prices are based on 2 people sharing a room.
To ensure that we are available to welcome you, check-in is strictly available between 15:00 and 18:00, unless by prior agreement. Check-out is available between 8:00 and 10.30.
All guests must be 16 years or over.
We regret that Arden House is not suitable for children or for pets (except guide dogs).
For the comfort of all house guests, and in accordance with Scottish Law, we are a non-smoking residence. Smoking in the room or on the premises will render you liable to a charge to cover the cost of cleaning the room plus any revenue lost if we are unable to let the room. Groups are accepted up to a maximum of 6 people. No stag or hen groups.
Wireless internet is available and is free of charge.
Parking for all guests is available on site and is free of charge. Cars are parked at the owners risk.
We do not accept responsibility for guests personal possessions.
Single occupancy is charged at the room rate, less £10 per night.

Studio (Self-Catering) Policy
Group size is limited to a maximum of 2 persons.
Check-in is between 3pm and 6pm on arrival day. Check-out is by 10.30am on day of departure.
Price includes bed linen, towels, gas and electricity.   Although gas and electricity are included in the property rental we request that they are not overused.  Should overuse become evident we reserve the right to ask for payment to help cover the costs of excess use.  
The Studio is rented for private holiday purposes only and shall not be sub-let. The tenant shall be responsible for the repair or replacement of any breakages, loss or damage and shall leave the property in a clean, neat and tidy condition.

B & B / Self-Catering Payment
A valid credit/debit card is required to guarantee the booking. No charge will be taken before arrival. If no credit card details are available then a deposit may be required.
All Self-Catering charges to be paid in full upon arrival.  
B&B charges to be paid in full prior to check-out.
We accept payment  by cash (Pounds Sterling), Maestro, Visa and MasterCard.  Please note that a surcharge of £2 per night will apply to all credit card payments and also to all international card payments.  This is to help cover the costs charged by our card terminal company, Worldpay.  There is no surcharge for payment by British debit cards.

 B & B / Self-Catering Cancellation
A small business is clearly affected by cancellations and as such we would ask for your understanding and consideration of our policy: If a guest requires to cancel a reservation, for any reason, they must notify the proprietors by telephone and confirm in writing. If a B&B booking is cancelled less than 7 days before arrival date then a charge equal to the cost of the first night of the stay will be made for stays of between 1 and 3 nights. For stays of 4 nights and longer, a charge equal to the cost of 2 nights stay will be made. There will be no refund for Self-Catering bookings cancelled less than 14 days prior to arrival date and the full cost of the stay will be charged. The proprietors will, after cancellation, then attempt to re-let the room/apartment. If successful the guest will be entitled to a refund of the whole or part of their deposit (minus a nominal £10 charge). In the event of a no show or booking reduction (after arrival date) no refund will be given and the full cost of the booking will be made.